To access 1xjet's Live Casino, first log in to your account. Then click on the "Live Casino" section from the main menu. There you'll find real-dealer tables for live roulette, blackjack, baccarat, and other table games.
To start playing, click on your preferred table — a live video stream will begin and chip placement options will appear on screen. Select your chip value (usually starting from ৳10), click on the board to place your bet, and wait for the dealer to announce the result.
Playing Live Casino on mobile requires a stable internet connection — at least 4G or Wi-Fi will keep the stream smooth. There's also a low-bandwidth mode that automatically reduces video quality to keep the game running. Make sure you have sufficient balance in your account before placing bets in Live Casino.
To start playing, click on your preferred table — a live video stream will begin and chip placement options will appear on screen. Select your chip value (usually starting from ৳10), click on the board to place your bet, and wait for the dealer to announce the result.
Playing Live Casino on mobile requires a stable internet connection — at least 4G or Wi-Fi will keep the stream smooth. There's also a low-bandwidth mode that automatically reduces video quality to keep the game running. Make sure you have sufficient balance in your account before placing bets in Live Casino.
If the app won't open or shows an update prompt, don't worry — there are a few common reasons this happens:
If an update is needed: Close the app, then download the latest APK file from the 1xjet site. On Android, you may need to enable "Install from unknown sources" — go to your device settings to turn this on. You can install the new version over the old one without losing any account data.
If the app crashes: Restart your phone. If that doesn't help, clear the app cache — go to Settings > Apps > 1xjet > Storage > Clear Cache. Then try opening the app again.
For iOS users: Go to the App Store, search for the app, and tap the Update button. Once updated, the app will run normally.
If none of the above resolves the issue, open the 1xjet site directly in your mobile browser — all features are available there too. At the same time, contact support with your device model and Android/iOS version.
If an update is needed: Close the app, then download the latest APK file from the 1xjet site. On Android, you may need to enable "Install from unknown sources" — go to your device settings to turn this on. You can install the new version over the old one without losing any account data.
If the app crashes: Restart your phone. If that doesn't help, clear the app cache — go to Settings > Apps > 1xjet > Storage > Clear Cache. Then try opening the app again.
For iOS users: Go to the App Store, search for the app, and tap the Update button. Once updated, the app will run normally.
If none of the above resolves the issue, open the 1xjet site directly in your mobile browser — all features are available there too. At the same time, contact support with your device model and Android/iOS version.
On the login page, look for the "Forgot password?" link below the password field and click it. Enter the phone number or email address you used when registering.
If you enter your phone number, a 6-digit OTP will be sent to that number — usually within 1–2 minutes. Enter the code and you'll be able to set a new password. If you enter your email, a reset link will be sent — click the link and create a new password. The link is typically valid for 15 minutes.
Your new password should be at least 8 characters long — use a mix of letters and numbers to make it strong. After resetting it, enable two-factor authentication (2FA) in your account settings to avoid running into this issue again.
If you can't remember either your phone number or email, contact support directly — confirming your identity with your NID or other verifiable information is enough to recover your account.
If you enter your phone number, a 6-digit OTP will be sent to that number — usually within 1–2 minutes. Enter the code and you'll be able to set a new password. If you enter your email, a reset link will be sent — click the link and create a new password. The link is typically valid for 15 minutes.
Your new password should be at least 8 characters long — use a mix of letters and numbers to make it strong. After resetting it, enable two-factor authentication (2FA) in your account settings to avoid running into this issue again.
If you can't remember either your phone number or email, contact support directly — confirming your identity with your NID or other verifiable information is enough to recover your account.
1xjet's rules are clear — each person is permitted a maximum of one account. If the same individual opens two accounts, both may be permanently closed and any balance may be forfeited.
That said, it's a different matter when two separate people in the same household are involved. Having two accounts from the same address or device isn't automatically a problem — as long as the accounts genuinely belong to two different individuals, are registered with separate phone numbers and email addresses, and use different payment methods.
What's not allowed: opening two accounts under different identities yourself, controlling an account in someone else's name to claim a bonus twice, or creating a new account to replace one that has been suspended.
If you're unsure about anything, check with support first — it's better to be certain than to break a rule and lose your account.
That said, it's a different matter when two separate people in the same household are involved. Having two accounts from the same address or device isn't automatically a problem — as long as the accounts genuinely belong to two different individuals, are registered with separate phone numbers and email addresses, and use different payment methods.
What's not allowed: opening two accounts under different identities yourself, controlling an account in someone else's name to claim a bonus twice, or creating a new account to replace one that has been suspended.
If you're unsure about anything, check with support first — it's better to be certain than to break a rule and lose your account.
There are three ways to reach 1xjet customer support:
Live Chat (fastest): Click the chat button at the bottom right of the site or in the app. A support agent typically responds within 2–5 minutes. You're welcome to communicate in Bengali — no problem at all. Live Chat is available 24 hours a day, 7 days a week.
Email: Send a message to support@1xjet.site. Include a brief description of your issue in the Subject line. Email replies typically arrive within 2–4 hours, though complex issues may take up to 24 hours.
What to include when reporting an issue for a faster resolution: The phone number or email on your account, the date and time of the issue, and a screenshot if possible. For payment-related issues, include your Transaction ID or Bet ID.
For urgent matters — such as a locked account or suspicious activity — Live Chat is your best option, as action is taken immediately.
Live Chat (fastest): Click the chat button at the bottom right of the site or in the app. A support agent typically responds within 2–5 minutes. You're welcome to communicate in Bengali — no problem at all. Live Chat is available 24 hours a day, 7 days a week.
Email: Send a message to support@1xjet.site. Include a brief description of your issue in the Subject line. Email replies typically arrive within 2–4 hours, though complex issues may take up to 24 hours.
What to include when reporting an issue for a faster resolution: The phone number or email on your account, the date and time of the issue, and a screenshot if possible. For payment-related issues, include your Transaction ID or Bet ID.
For urgent matters — such as a locked account or suspicious activity — Live Chat is your best option, as action is taken immediately.
1xjet charges no processing fee on standard withdrawals — the full amount you withdraw goes directly to your bKash, Nagad, or Rocket account. However, your mobile banking provider may apply their own receiving charges; that is outside 1xjet's control.
Minimum Withdrawal: ৳300
Maximum limit per single withdrawal: Varies by payment method and account verification level — generally between ৳50,000 and ৳1,00,000.
Daily limit: Up to ৳2,00,000 per day on a standard account.
KYC verification (NID or passport upload) must be completed before your first withdrawal. Without it, your withdrawal request may be put on hold. For verified accounts, withdrawals are typically processed within 5–15 minutes.
Minimum Withdrawal: ৳300
Maximum limit per single withdrawal: Varies by payment method and account verification level — generally between ৳50,000 and ৳1,00,000.
Daily limit: Up to ৳2,00,000 per day on a standard account.
KYC verification (NID or passport upload) must be completed before your first withdrawal. Without it, your withdrawal request may be put on hold. For verified accounts, withdrawals are typically processed within 5–15 minutes.
The minimum deposit amount at 1xjet is just ৳100 — this limit applies across all three methods: bKash, Nagad, and Rocket.
To make a deposit, log in and click the "Deposit" button, select your preferred payment method, and enter the amount. A payment request will be sent to your bKash/Nagad/Rocket number — approve it and your balance will be credited within 1–2 minutes.
One important point — the mobile number used for deposits must be registered in your own name and must match the number linked to your 1xjet account. Depositing with someone else's number may result in the transaction being pending or rejected.
Your first deposit qualifies for a welcome bonus — so make sure the bonus offer is activated before you deposit. For full terms and conditions, Terms & Conditions View page.
To make a deposit, log in and click the "Deposit" button, select your preferred payment method, and enter the amount. A payment request will be sent to your bKash/Nagad/Rocket number — approve it and your balance will be credited within 1–2 minutes.
One important point — the mobile number used for deposits must be registered in your own name and must match the number linked to your 1xjet account. Depositing with someone else's number may result in the transaction being pending or rejected.
Your first deposit qualifies for a welcome bonus — so make sure the bonus offer is activated before you deposit. For full terms and conditions, Terms & Conditions View page.